Refund & Cancellation Policy

Last updated: 08 June 2026 · As per Consumer Protection Act, 2019

At SDD Home Services, we strive to deliver excellent service. If you are not satisfied, we have a fair and transparent refund policy as required under the Consumer Protection Act, 2019.

Cancellation Timeframes

When You Cancel	Refund Amount	Processing Time
24+ hours before booking date	100% Full Refund	5–7 business days
2–24 hours before booking date	50% Refund	5–7 business days
Less than 2 hours before / No-show	No Refund	—
Technician unable to attend	100% Full Refund	5–7 business days
Service not completed satisfactorily	Full or Partial Refund	5–7 business days

When Are You Eligible for a Refund?

✅ Technician did not show up for the scheduled appointment
✅ Service was not completed as described
✅ You cancelled more than 24 hours before the booking date
✅ You were charged the wrong amount (billing error)
✅ Duplicate payment due to technical error

When Are You NOT Eligible for a Refund?

❌ Service was completed and OTP was shared with technician
❌ Cancellation less than 2 hours before appointment
❌ Customer was not present at the service address
❌ Work not done due to unsafe conditions at customer premises
❌ Change of mind after service completion
❌ Damage discovered long after service completion (beyond 24 hours)

How to Request a Refund

Contact us within 48 hours of the service date
WhatsApp or call: 9901336368
Email: info@sddhomeservices.com with your Order ID
Our team will investigate and respond within 2 business days
Approved refunds are processed within 5–7 business days to original payment method

Refund Method

Refunds are credited back to the original payment method (UPI, debit/credit card, net banking, or wallet) used at the time of booking. We do not process refunds via cash or bank transfer for online payments.

Refund processing is handled via Razorpay. The exact credit date depends on your bank's processing time.

Extra Work

Any additional charges beyond the originally booked service (extra work) must be approved by you before the technician begins. We will share a written estimate via the app. Extra work charges are non-refundable once approved and completed.

Contact for Refunds

📞 9901336368 (9 AM – 8 PM IST)
✉ info@sddhomeservices.com
💬 WhatsApp: wa.me/919901336368